Mobile / Live
This page sets out how ae44 handles your account, your data and your access under the terms that apply where you are. Availability of our services depends on local law and is open only where local law permits.
Our legal terms exist to define what ae44 commits to, what you agree to when you open an account, and how disputes are handled. Access to our platform is subject to the laws of the region where you are located. We do not make claims about legal certainty — if local law restricts access, that restriction applies regardless of how you reach the site. When you fund your account through Touch 'n Go eWallet, FPX or Bank Transfer, the transaction falls under the terms of both ae44 and the respective payment provider. We are not responsible for delays or blocks imposed by your bank or e-wallet operator, and we cannot override those decisions on your behalf. Your account data — including transaction records, login history and account settings — is held in line with the retention schedule shown inside your account dashboard after login. We do not sell or share personal information with third parties for marketing purposes. Any changes to these terms are published on this page; continued use of the account after publication constitutes acceptance. If any clause is unclear, reach out through the support contact paths listed below before proceeding.
These terms govern what falls inside the ae44 relationship and what sits outside it. Understanding the boundary helps you know where to direct questions and what to expect from us.
Login, registration, account verification and session management fall directly under our terms. Questions about access steps or account status should go through our support channel first.
Deposits and withdrawals processed via Touch 'n Go eWallet, FPX or Bank Transfer are covered by our transaction policy. The payment provider's own terms also apply once funds leave or enter their system.
Game content supplied by CQ9, Spadegaming, Joker and Habanero is subject to each studio's own licensing terms. We make those titles available in our lobby; we do not control the underlying software terms.
External links, payment gateways and bank interfaces operate under their own terms. ae44 holds no liability for decisions made by those services, including transaction holds or account reviews.
You have direct control over your account information. Transaction records, login history and account settings are accessible from your account dashboard after login — no need to contact support to retrieve a statement or check a past deposit. If any detail on your account is incorrect — a name, a contact address, a saved payment method — you can correct it from the account settings page using the fields shown there. Where the field is locked for security reasons, our support team can process the correction after verifying your identity through the steps shown in the support contact path. You can also raise a policy question at any time without it affecting your account standing. We treat policy queries as separate from account reviews. If you want to close your account, the request can be submitted directly through account settings; we confirm closure by the contact method on file.
All past transactions — including Touch 'n Go eWallet top-ups and FPX transfers — appear in your account dashboard. No request needed; just log in and open the transaction history tab.
Editable fields like email, phone number and saved Bank Transfer details can be updated from account settings. Locked fields require identity verification through our support team.
Policy questions can be sent through our support contact path at any time. We log and track each query separately from account actions so your question does not trigger an account review.
Submit a closure request from account settings. Once confirmed, access ends and your data retention schedule takes effect as described in the policy detail section above.
Policy queries, data requests and account corrections each have a direct contact path. Choose the channel that fits your situation and include your account reference to speed up the process.
The fastest path for account-related policy questions. Open the chat widget from any page on the site while logged in.
Use email for formal data requests, account closure submissions or written confirmation of any policy matter. Reference your account ID in the subject line.
For self-service requests — reviewing records, correcting saved details, checking current terms — everything starts from your account dashboard after login.
Our approach to data handling is straightforward: we collect what is needed to operate your account and process transactions, and we retain it for the period set out in our retention schedule, which is visible in your account dashboard after login. We do not share personal data with third parties for purposes outside account operations and payment processing.
We use session cookies to keep you logged in and preference cookies to remember your account settings. No third-party advertising cookies are placed without disclosure. Cookie preferences can be reviewed from the settings link in the site footer.
Account access is protected by password and, where configured, a secondary verification step shown during login. If you notice unusual activity, report it immediately through live chat so we can place a temporary hold on the account.
Transaction records and account logs are retained for the period required under applicable law. The current retention schedule is shown inside your account dashboard. After account closure, data is held only as long as the law requires.
To request a correction, export or deletion of your personal data, contact us through email support with your account ID. We confirm receipt and aim to respond within the timeframe set out in the applicable regulations.
These are the questions we get most often about our legal terms, your data rights and how this policy applies to your account.
Our terms apply to accounts opened where local law permits access. Availability of the platform depends on the laws of the region where you are located. If local law restricts access, those restrictions apply regardless of how the site is reached.
All transaction history — including Touch 'n Go eWallet deposits, FPX transfers and Bank Transfer records — is available in your account dashboard after login. No support request is needed to retrieve a standard account statement.
Editable fields can be updated directly from account settings. Fields locked for security reasons — such as registered name or identity document details — require a support request with identity verification before changes are made.
After closure, your data is held only for the period required under applicable law and the retention schedule shown in your dashboard. We do not use closed-account data for marketing purposes. Submit a closure request from account settings to begin the process.
Send formal data requests — including requests for correction, export or deletion — to our email support channel. Include your account ID in the subject line. We log every request and respond within the timeframe set by applicable regulations.
Our terms govern your access to the lobby and the titles available there. Game content from CQ9, Spadegaming, Joker and Habanero is also subject to each studio's own licensing terms. We make those titles available; we do not control the underlying software agreements.