ae44 Privacy Policy: How We Handle Your Account Data
This page sets out how ae44 collects, uses and protects the information tied to your account — from the moment you register through every deposit and session you run. We keep your data for the purposes you would expect: operating your account, processing payments through Touch 'n Go eWallet, FPX and Bank Transfer, and making sure the right person is in control of each login.
Account Data Protection
Payment Information Handling
Your Rights & Access
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POLICY SCOPE
What This Privacy Policy Covers
When you open an account with ae44, we collect the information needed to run it: your registration details, contact information, login history and the transaction records tied to each funding method you use. For Touch 'n Go eWallet deposits, FPX transfers and standard Bank Transfer top-ups, we retain the reference data the payment network returns — enough to reconcile your wallet and handle any query you raise, but we do not store your full bank credentials on our servers. We use your data to verify your identity, process account transactions, respond to support requests and comply with the legal and regulatory requirements applicable in the regions where our service is available. Data is shared with payment processors and identity verification services only to the extent needed for those functions. We do not sell your personal information to third parties for marketing. Our data practices are subject to change as our service evolves or as local law requires. When material changes are made, we will update this page and note the revision date at the bottom. Continued use of your account after an update means you have read and accepted the revised terms. Access to the service depends on local law and is available only in eligible regions.
Touch 'n Go eWallet
FPX
Bank Transfer
Malaysia Account Holders
POLICY BOUNDARIES
Where This Policy Applies and What It Covers
Not every interaction on ae44 falls under the same data rules. Understanding the boundary helps you know what to expect from us and where to look when questions fall outside our direct responsibility.
Account Access & Login
Registration details, login timestamps and session identifiers tied to your ae44 account are covered fully by this policy. These records are used only to authenticate you, detect unusual access patterns and support account-recovery requests you initiate.
Transactions & Wallet Records
Payment reference data from Touch 'n Go eWallet, FPX and Bank Transfer flows is retained in our transaction log. You can view your deposit and withdrawal history inside your account dashboard at any time after login.
Site Content & Cookies
Pages you browse, game sessions you open and cookie preferences you set are recorded for session management and basic site analytics. You can adjust cookie behaviour through the preference panel shown on your first visit.
Third-Party Services
Links to external payment gateways, identity-check providers and any site you navigate to from ae44 operate under their own privacy terms. We describe what data leaves our system, but we do not govern what those services do once they receive it.
YOUR ACCOUNT RIGHTS
Practical Steps to Manage Your Information
You are not a passive data subject — ae44 gives you concrete paths to act on your own information. You can review the personal details we hold by logging in and opening the account settings page; the fields shown there reflect the current record we have on file. If something is wrong — a misspelled name, an outdated contact number — edit it directly in those fields and save the change. For details that cannot be edited through the account panel, such as identity documents submitted at registration, submit a correction request through our support channel and we will walk you through the steps. If you want to know what data categories we hold or ask a question about how a specific piece of information is used, you can raise that through the contact paths listed in the support section below. We aim to respond to data queries through the same channel you used to contact us.
Review Your Records
Log in and open the account settings page to see the personal details, contact information and payment methods currently on file. Your full transaction history — deposits via Touch 'n Go eWallet, FPX or Bank Transfer — is listed in the wallet section.
Correct Account Details
Edit your display name, contact number and email directly through the account settings panel. Fields locked for security reasons, such as registered identity documents, require a support request with supporting evidence before we can update them.
Raise a Data Question
If you want to understand what data category we hold or why a particular record exists, contact us through the support paths below. Describe the specific record or category and we will respond with the relevant detail.
Request Account Changes
To request deletion or deactivation of your account data, contact our support team directly. We will confirm what can be removed immediately and what must be retained to meet payment record-keeping requirements under applicable local law.
CONTACT PRIVACY TEAM
How to Reach Us About Your Data
Privacy queries are handled through the same support routes you use for account help. Give us enough detail about the specific record or concern so we can route it to the right team without back-and-forth.
Live Chat
Open the chat widget from any page on ae44 to reach the support team directly. For data queries, describe the record in question and we will confirm what we hold and what steps are available to you.
Email Support
Send data-related requests to our support email address shown in the account help section after login. Include your registered contact detail so we can verify the account before acting on any change request.
Account Help Centre
The help section inside your account dashboard lists the current support paths and includes a form for submitting structured data requests. Access it from the account menu after logging in.
DATA HANDLING PRACTICES
How ae44 Handles, Stores and Protects Your Data
The way we manage your information follows a few consistent practices that are worth knowing before you raise a query.
Encryption & Storage
Your account data and payment references are stored on servers using standard encryption at rest and in transit. We do not store full card numbers or bank login credentials — payment flows pass through the respective gateway for Touch 'n Go eWallet, FPX or Bank Transfer directly.
Cookies & Session Data
We use session cookies to keep you logged in and preference cookies to remember your settings. Analytics cookies are collected in aggregate and are not tied to individual identity records. You can review and adjust cookie settings through the preference panel on the site.
Retention Periods
Account records are kept for as long as your account is active and for the period required by applicable financial record-keeping rules after closure. Transaction references from Touch 'n Go eWallet, FPX and Bank Transfer are part of that retained record set.
Who to Contact
For a specific concern about how your data is used or stored, reach our team through the live chat, email or the account help form. We will confirm the relevant retention detail or correction path for the record you are asking about.
PRIVACY FAQ
Common Questions About Your Privacy on ae44
Straightforward answers to the questions we hear most often about how your data is handled.
What personal information does ae44 collect when I register?
We collect the registration details you submit — name, contact information and the identity documents used to verify your account. After that, we record login timestamps, session activity and the transaction references returned by your payment method, whether that is Touch 'n Go eWallet, FPX or Bank Transfer.
Can I see all the data ae44 holds on my account?
Yes. Log in and go to account settings to view your personal details and contact information on file. Your full deposit and withdrawal history is available in the wallet section. For data categories not shown in those panels, contact our support team with a specific request.
Does ae44 share my information with other companies?
We share data only with the third-party services needed to run your account — payment processors for Touch 'n Go eWallet, FPX and Bank Transfer, and identity verification providers. We do not sell personal data to advertisers or unrelated third parties.
How do I correct a mistake in my account details?
Most fields — contact number, email, display name — can be edited directly in the account settings panel. For locked fields like registered identity documents, submit a request through our support channel with the corrected information and we will guide you through the verification steps required.
How long does ae44 keep my account data after I stop using the service?
Active account records are kept while your account is open. After closure, transaction and identity records are retained for the period required by applicable financial regulations in your region. We will confirm the specific retention period that applies when you submit a closure or deletion request.
Who do I contact if I have a concern about how my data is handled?
Reach the team through the live chat on any page, by email via the address listed in your account help section, or through the structured data request form in the account dashboard. Describe the specific record or concern and we will respond through the same channel you used.
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